What do you do when there’s a breakdown in communication with a client? How do you handle the situation and come to a resolution? After reading this commentary, please comment and weigh in, I would like your ideas and feedback. I find I am greatly impacted when someone I am working with is dissatisfied or […]

Back in 2008 I was working with Susan Tollefson, a time management specialist, to figure out how I could increase revenue and expand my business. At the time, in addition to my consulting work, I was doing contract work as a business consultant for the Small Business Development Center (SBDC). I liked the variety of […]

I’m still reading Malcolm Gladwell’s book “Outliers, The Story of Success”, and my attention was once again captured when I read his thoughts about what it takes to have a satisfying work life. This concept isn’t given a lot of coverage in the book, in fact it isn’t more than a couple of paragraphs, but […]

I have been reading Malcolm Gladwell’s book “Outliers, The Story of Success”. If you are familiar with Gladwell you know he’s a fabulous author. He’s also one of my all time favorites. In reading “Outliers”, what captured my attention is the concept of what he calls the “10,000 Hour Rule.” He tells us that researchers […]

Last week I told you a story about the importance of money. When you are in the process of growing a successful business your eye needs to be on the financial picture. When you have a business that supports employees, overhead, vendors, inventory and the complex world that a vibrant company lives in, you are […]

I have a potential client who wants her company to be a seven-figure business. Currently she’s grossing between $500,000 and $600,000 annually. Her revenue has dropped a little since 2014, but she’s been in this range for the last several years. I’ve known her for about two years and more than once I have mentioned […]

I’ve been thinking about how we strive to be successful in every aspect of our business and often don’t pay much attention to the fact that typically we aren’t good at everything that needs to be done. We push ourselves to be rock stars in areas where we consistently fall short. There was a time […]

I was talking with a client the other day and she said something to the effect that when she loses weight all will be right in her world. I hadn’t heard anyone say this to me in a long time and it got my attention. I told her that embracing this point of view puts […]

When I decided to return to school to get my MBA, reality—in the form of needing large blocks of time—came flooding in. In trying to figure out where to get those blocks of time, I realized I had a client I spent a lot of time with every week—but that client didn’t pay my regular […]

The only thing we can change is ourselves, i.e. our behavior. You’ve heard me say this many times as I know it to be true. Today’s topic is about the resistance we have to creating and upholding boundaries with our clients. We often experience conflict when it comes to making clear statements, writing a contract […]


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